Training Policies

Blackbaud University Policies

General Policy

  • All training materials are the intellectual property of Blackbaud.

  • Distribution and/or reproduction of the materials is strictly prohibited.

  • Audio, video, or screen capture of the training is strictly prohibited.

  • Instructor-led training will be conducted remotely using an online delivery tool such as Microsoft Teams.

  • All credits for purchased training will expire twelve (12) months from the date of purchase.

  • Contract and registration cancellations, last-minute schedule changes, and no-shows are subject to a fee. For more detail refer to the General Attendance Policy and General Cancellation Policy sections in this document.

  • Please be courteous and respectful at all times.

Important Information Regarding Training Environments For Raiser’s Edge:

  • You must select the Blackbaud University sample database to complete your training.

  • If you select your production database to complete this training, you may make irreversible changes to your database. You acknowledge that you are responsible for selecting the Blackbaud University sample database for your training and that Blackbaud is not responsible for any changes you make to your production database if you fail to select the Blackbaud University sample database for your training.

General Attendance Policy

  • Course completion is based on completion of the entire course session.

  • To be considered as Attended, students must individually register, attend, and actively participate in 90% of the session.

  • A course must be marked as Attended in order to earn Continuing Education credit for CFRE (Certified Fund Raising Executive) accreditation. No partial-session credits will be granted. For additional information on Continuing Education credits visit
    the CFRE page.

General Cancellation Policy

Instructor-Led Online Events

  • A cancellation or postponement of an enrollment in an online instructor-led event may be made with no penalty up to twenty-four (24) hours prior to the start of the scheduled training.

  • A cancellation or postponement of a scheduled online instructor-led event made within twenty-four (24) hours prior to the start time of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed
    100% of the list price of the scheduled online instructor-led event. Withdrawal from a class can be managed within your transcript (login required) by clicking the “Withdraw” link.

  • For help with additional questions, please submit a Blackbaud University Support Ticket and we will get back to you within 1 business day.

Instructor-Led Classroom Events

  • A cancellation or postponement of an enrollment in a regional classroom event may be made with no penalty up to twenty-four (24) hours prior to the start of the first day of the scheduled training.

  • A cancellation or postponement of a scheduled regional classroom event made within twenty-four (24) hours prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations
    will be assessed 100% of the list price of the scheduled regional classroom event. Withdrawal from a class can be managed within your transcript (login required) by clicking the “Withdraw” link.

  • For help with additional questions, please submit a Blackbaud University Support Ticket and we will get back to you within 1 business day.

Blackbaud Learn® Subscriptions

  • Blackbaud Learn Subscriptions include access to self-paced training and specific public instructor-led training for your organisation, per Learn licence terms.

  • Blackbaud reserves the right to add, delete, and modify courses in the Blackbaud Learn offers and tiers.

  • Learn Subscription consumption may not exceed the lesser of fifty (50) individual students or the Learn user licence tier terms for the duration of the contract period.

  • For overages above the Learn user licence tier defined on the contract, Blackbaud will upgrade the remaining Subscription term to account for the additional users and chargethe corresponding fee. An overage means classes attended by an individual
    above the defined user licence tier on the contract.

  • Instructor-led training is available in the Learn More, Learn Everything, and Organisational Best Practices Subscription tiers only.

  • Learn Subscription customers may not exceed more than four (4) students in a single regional class session.

  • Learn is an auto-renewable Subscription, billed annually in advance.

  • The term of the Subscription commences on the day the agreement is executed and continues for the duration set forth in the agreement.

 

Other Policies

Training Event Schedules

Class schedules are subject to change without notice based on minimum attendance requirements. Check class schedules frequently at BlackbaudU Campus.

Blackbaud may cancel scheduled classes up to ten (10) days prior to the scheduled start of the class for instructor-led classroom events or three (3) days for instructor-led online events, if certain attendance minimums are not met. In most instances,
a minimum of five (5) attendees per class is required for a class to be held.

All available seats are distributed on a first come, first served basis.

Customer Travel Costs

Blackbaud will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class schedule and purchase airfare and hotel accommodations with
this in mind.

Refund Policy

Except for the cancellation policy described above, all payments and fees are nonrefundable.

It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.