Training Help


Introduction Video


 

Frequently Asked Questions

We've listed answers to common questions about instructor-led online events. If you don't see your question in the list below then please select Knowledgebase from the Support menu, enter your question, and click Ask. You can also email support@blackbaud.co.uk or call 0845 658 8500.


 

 

How do I disable my pop-up blocker to attend an online training event or watch a video?

Videos launched from Training Central will attempt to open in a new browser window. Your internet browser’s pop-up blocker settings may prevent you from accessing your class or from playing your video. Please complete the following steps to make sure your pop-up blocker settings are compatible.

Internet Explorer (PC)

  • Open Internet Explorer.
  • Click the Tools menu or the icon at the top.
  • Select the Privacy tab.
  • Deselect the 'Turn on Pop-up blocker' option. 
  • Click Apply.
  • Click OK.

Chrome (Mac and PC)

  • Open Chrome.
  • Click the Customize icon on the browser toolbar ( or ).
  • Select Settings.
  • Click the 'Show advanced settings' link at the bottom.
  • In the Privacy section, click the Content settings button.
  • Scroll down to the Pop-ups section, and select 'Allow all sites to show pop-ups.'
  • Click Done.

Firefox (PC)

  • Open Firefox.
  • At the top left-hand corner of the window, click the Firefox icon (Tools menu in Windows XP).
  • Hover over Options, and then click Options.
  • Select the Content tab.
  • Deselect the 'Block pop-up windows' option.
  • Click OK.

Firefox (Mac)

  • Open Firefox.
  • At the top left-hand corner of the window, click the Firefox icon, and select Preferences.
  • Select the Content tab.
  • Deselect the 'Block pop-up windows' option.
  • Click OK

Safari

  • Open Safari.
  • Click the Safari menu button at the top left-hand corner of the window, and select Preferences.
  • Select the Security tab.
  • Deselect the 'Block pop-up windows' option
  • Click OK

 

How do I prepare for an instructor-led online event?

Review the following information to prepare for an instructor-led online event.

  • Sample Data: Sample database access for instructor-led events in The Raiser’s Edge, The Financial Edge, and The Education Edge will be provided to attendees during class via a web-accessible remote desktop environment. For more information, and to make sure your computer meets the minimum system requirements, please refer to Sample Databases for Training.
  • WebEx: Blackbaud uses a virtual training environment provided by Cisco WebEx to create an interactive, online classroom. To test that your computer can successfully connect to WebEx sessions, join a test meeting or view our technical requirements FAQ.
  • Audio: Class audio is delivered through your computer’s speakers or headphones. When you join a class, you are prompted to join the integrated VoIP conference. At that time, you can adjust your speaker settings in the Volume panel.
  • Class Materials: Class materials are available for download upon logging into class. If you wish to print the class materials early, we suggest logging into class 10-15 minutes prior to class start time.

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How can I get the sample database for instructor-led online events, and what login should I use?

Sample database access for instructor-led online events in The Raiser’s Edge, The Financial Edge, and The Education Edge will be provided to attendees during class via a web-accessible remote desktop environment. To connect to this environment, please make sure your computer and network firewall meet the minimum system requirements at least one day before your class’ scheduled start time.

  • All Users
  • Open Network Firewall Ports
    • Customers using Windows XP Service Pack 3 or later (Vista, 7, 8) and Remote Desktop Client 7.0 and above can connect to our virtual sample database environment using a standard secure firewall port (443). This port is usually open for you if you are able to log in to a secure website from the location and workstation from which you will attend training. An example of a secure website is your online banking system.
    • Mac customers and Windows customers using a version of Windows XP below Service Pack 3 need to ensure they have access to outbound TCP firewall ports in the range (55001-55100). This port range is usually accessible by default for the majority of Blackbaud customers. If you are unsure, ask your office helpdesk or IT staff. 
  • PC Users
    • Windows XP Service Pack 3 or later (Vista, 7, 8)
    • Remote Desktop Connection Client 7 or above. These instructions show you how to find your version of the Remote Desktop Connection Client.
  • Mac Users
    • Mac OS X 10.5.8 or later
    • Follow these instructions to install the Remote Desktop Connection Client for Mac:
      • Click the Remote Desktop Connection Client for Mac link. Note: A new blank browser window opens and the RDC installer file downloads automatically. 
      • Locate the RDC installer file in your Downloads folder (click the "Show downloads" icon, usually found on your browser toolbar.)
      • Double-click the RDC installer to launch it and follow the installation prompts in the wizard.

Optional: Local Installation

Blackbaud customers may also use a standalone version of the sample database installed on their local computer, if permitted in their Master Services and Software Agreement with Blackbaud. Log into the standalone sample database using the following credentials:

  • User name: Supervisor
  • Password: ADMIN for The Raiser's Edge 7.91 and above and for The Financial Edge, The Education Edge, and Blackbaud Student Information System 7.82 and above; admin for lower versions and The Patron Edge

If the standalone sample database has not yet been installed, you may download the sample database from our website. For assistance, email support@blackbaud.co.uk or call 0845 658 8500.

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How do I attend my instructor-led online event?

Thirty minutes before your class, go to your email invitation and click to join the webex training class.
The virtual classroom will open in a new window, where an instructor will be ready to greet you. If nothing happens, ensure your pop-up blocker is disabled.
For further assistance, support@blackbaud.co.uk or call 0845 658 8500.

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What should I do when I join my instructor-led online event?

Your instructor will provide you with the information you need to interact and make the most of the training. We also recommend the following:

  • Be sure you can clearly hear the instructor.
  • If you experience a technical problem, close the session and then rejoin it.
  • Use Text Chat to communicate with the instructor. 
  • Click the break feedback icon (coffee cup) to step out of the virtual classroom at any time.

I'm trying to join an instructor-led online event and am having problems. Help!

  • I don't have my login information for the Blackbaud website. If you cannot locate your Blackbaud website user name and password, follow the steps below:
    • Go to the Blackbaud.com Login Page
    • Click the “Can’t Log In?” button below the user name and password fields.
    • Enter your email address and click Submit to have your Blackbaud.com user name and password sent to you.
  • We encourage you to keep your Blackbaud.com user name and password in a safe place for any future online Blackbaud training classes. For further assistance, please call 1.800.468.8996 option 3 or email traininghelp@blackbaud.com.
  • I have a poor connection.
    • Usually, the cause of a fair or poor VoIP connection is a lack of capacity, or "bandwidth," available for sending voice information over your network or the Internet. To improve your VoIP connection, close any applications you don't need during training, and avoid downloading files or browsing the web while in class.
  • I need additional technical help or have questions about registrations, cancellations, or billing.
    • Please email support@blackbaud.co.uk or call 0845 658 8500.

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What are the technical requirements and recommended browser settings for an instructor-led online event?

Verify the following technical and web browser requirements prior to attending instructor-led online events.

Notes:

  • Javascript and cookies should be enabled.
  • Broadband internet access is recommended. The use of dial-up internet services may result in difficulty hearing classroom audio and/or seeing presentation materials.

Technical Requirements:

  • Windows (2000, XP SP3, 2003 Server, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, 2008 Server 64-bit.) Chromebook laptops are not currently supported.
  • Internet Explorer 8 or higher
  • Firefox latest(32-bit)
  • Chrome latest
  • JavaScript and cookies enabled
  • Requires Sun Java 5 or higher
  • Recommend ActiveX be enabled for Internet Explorer
  • Intel or AMD processor (1GHz or faster)
  • At least 512 MB RAM (at least 2 GB RAM for Vista)
  • Mac OS X 10.5, 10.6, 10.7
  • Safari 4/5/5.1
  • Firefox latest
  • Chrome latest
  • JavaScript and cookies enabled
  • Requires Apple Java 5 or higher
  • No support for Remote Access
  • Intel processor
  • At least 512 MB RAM

Firewall Requirements:

Ports used by the WebEx client for communication for both inbound and outbound traffic

Interested in the technical requirements for the online sample database environment? Check out Sample Databases.

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How do I register for an instructor-led online event?

Search for individual classes and register by clicking on the course links. You will receive a confirmation email and attendance instructions.

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How can I cancel or reschedule an instructor-led online event?

Review our cancellation policy to ensure you don’t incur any penalties.

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Is there a way to get new users up and running?

Yes, your Blackbaud Learn subscription offers all the basic training a new staff member needs to master critical skills. And the best part is the curriculum can be taken over and over, all year long.

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Training was great, but it's a lot of information! Is there an ongoing resource for reminders?

Yes. Reinforce what you learned in your instructor-led training at any time by choosing from our extensive library of self-paced videos. Search Training Central by keyword or product.

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With each new release of the software, new features are added. How can I stay up to date?

With your Blackbaud Learn subscription, you have access to evolving instructor-led events (online and classroom) and self-paced videos to help update you on any new product features. Search Training Central by keyword, product, or date.

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We have volunteers and part-timers that help with data entry. Is there a way to teach them what they need to know?

Yes, any user at your organisation can access all the benefits of your Blackbaud Learn subscription, including instructor-led events (online and classroom) and self-paced videos. Search Training Central by keyword, product, or date.

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