Video: Shelterbox: Our CRM Implementation Journey

In this short video we hear from Will Kemp, Information Systems Project Manager at Shelterbox, as he shares their story of implementing Blackbaud CRM.

Will’s joined by Alison Davies, Professional Services Consultant from Blackbaud, as they discuss everything you need to know about implementing a CRM system for a large-charity - from creating a business case for a new system, the highs and lows of the project and key business results that the Shelterbox team have already seen.

What you'll learn:

  • The pain points that Shelterbox experienced that created a business case for a new CRM
  • Their top tips for ensuring a successful implementation
  • The business impact that a new CRM has helped them achieve