Islamic Relief

Islamic Relief was founded in the UK in 1984 by a group of concerned post-graduate students. As well as responding to disasters and emergencies, Islamic Relief promotes sustainable economic and social development by working with local communities – regardless of race, religion or gender. To ensure they can continue to deliver these vital services, Islamic Relief operates a variety of fundraising channels and activities, including a network of charity shops, telephone campaigns, email marketing and text message marketing.

Shaheryar and his team chose to implement a combination of Blackbaud NetCommunity (BBNC), Blackbaud’s website solution designed to integrate with Raiser’s Edge, and a plug-in from SmartTHING called SmartTELETHON, which allows BBNC to operate as a call centre and would enable Islamic Relief to take payments over the phone and process them in real-time.