Product Adoption Sessions with Customer Success

Overcome New Challenges. Achieve Great Efficiency. We're Here to Help.

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As we find ourselves in a new landscape, it's important to fully optimize all the great features that are available in your Blackbaud solutions so you can focus on your mission in this time of uncertainty.

Led by teams of product and Customer Success experts, these interactive sessions are a great extension to everything you saw in the product update session. Session content focuses on the “how do I” questions that organisations are asking as they pivot strategies—or ignite new ideas—to meet their goals in these uncertain times.

Join us and watch how a little more knowledge—and partnering with Blackbaud Customer Success—can fire up your work in 2021. Be sure to register and if you can’t attend we’ll send you a recording.

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Learn more about the showcased Product Adoption Session.


A Glimpse of Our Most Popular Training Courses
You heard about some new features coming to Award Management and Stewardship Management during the Product Update Briefing. Now, let's take a deeper dive into how some of these recently released features can best be used to do more for your institution!

In this session, we'll discuss common causes of Database Growth and how to use the Database Growth Management Page within Blackbaud CRM.

In this Town Hall, Geoff Arbuckle from the Customer Success Team will highlight some of the little things you can use inside eTapestry to be successful, be better prepared for new users or staff turnover, and generally make the most of your Blackbaud eTapestry solution.

Join the Blackbaud Customer Success team following the April 2021 Blackbaud Product Update Briefings, where we will cover custom dashboards in the new view that meet the needs of users from the Director to the program officer to the grants administrator. We’ll take a deeper dive into answering the “how do I” questions so you can reach your goals faster.

Join customer success to get your Blackbaud NetCommunity Event Registration Forms ready—for whatever may be next! We will explore how to update your classic event registrations forms to the new capabilities available and use integration to process registrations to Blackbaud Raiser's Edge.

Join us on May 5 to review a step-by-step process for creating an event, managing communications, and accepting online registrations. We'll start with tips to keep in mind during the planning stages and walk you all the way through post-event stewardship. This session is more than a deep-dive into the Events module - it's a comprehensive look at all the tools in Raiser's Edge that could simplify your event experience. We hope to see you there!

How can you utilize the SKY developer platform to more effectively run your organization? Attend this session to learn how to leverage SKY API, SKY UX and SKY Add-ins or tools such as the Outlook add-in to improve efficiency, automate manual tasks, and spend more time focused on your mission.

With the world having shifted significantly from 'offline' to 'online' over the past 12 months, having an online fundraising presence is more crucial than ever. Join this session to learn the ways JustGiving can support you with all your online donation needs - from direct giving to peer-to-peer fundraising. We’ll take you through our core tools and features, as well as new capabilities designed to help you raise more in an increasingly online world.