Maintenance - Blackbaud

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Maintenance

Now that your solution has been implemented, you want to maximise your productivity and the efficiency of your software. We can help you realise these goals with a Blackbaud Advantage maintenance programme.

When you enrol in the Blackbaud Advantage programme, your organisation will benefit from a comprehensive solution that combines the ongoing customer support and product updates you need to help you maximise your use of the software. As part of our commitment to you, you'll receive unlimited, around-the-clock access to our extensive Knowledgebase, downloads, and a network of peers through user groups, forums, and blogs.

Each of our Blackbaud Advantage programmes include:

  • Fast, reliable customer support
  • Around-the-clock access to support resources
  • Latest software updates  
  • User communities
  • Discounts on Blackbaud training and events
  • Discounts on advanced technical services
  • Access to Start Learning product tutorials

For plan details, as well as terms and conditions, review our scopes of maintenance and support. Team Approach users' current Support and Maintenance agreement contains applicable terms.

If you need assistance deciding which Blackbaud Advantage programme is right for your organisation, please contact us by phone at 0845 658 8500 or +44 (0)141 575 0801 or by email at support@blackbaud.co.uk. To learn more about Blackbaud and your maintenance benefits, review the Customer Guide (PDF).

 
 

Serving the non-profit, charitable giving, and education communities for more than 35 years, Blackbaud (NASDAQ:BLKB) combines technology solutions and expertise to help organisations achieve their missions. Blackbaud works in over 60 countries to support more than 35,000 customers, including non-profits, schools and higher education institutions, healthcare organisations, foundations, and other charitable giving entities, and corporations.

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