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Queen’s University Belfast

Uses Blackbaud Learn® More to Get the Best From The Raiser’s Edge®

Queen’s University Belfast is a member of the Russell Group of 24 leading UK research-intensive universities, providing world-class education underpinned by world-class research.  Founded as Queen’s College in 1845, it became a university in its own right in 1908.  Today, it is an international centre of research and education rooted at the heart of Northern Ireland.


  • As the number of staff in the Development Office at Queen’s University Belfast grew, there were many who hadn’t undertaken formal training on The Raiser’s Edge.
  • There were varying degrees of experience amongst the staff, and it wasn’t long before everyone was using the system in a slightly different way.
  • This caused a lack of consistency in data entry, and it was felt that the University could be getting so much more from The Raiser’s Edge if staff were using it in a consistent manner.


  • The University found that the most cost-effective and suitable solution was to invest in Blackbaud’s Learn More training subscription.
  • It meant that all staff could attend remote training courses and fit them in around other commitments.
  • There was also the ability to add in other more complex courses to cater for the needs of the more advanced users.


  • All staff in the Development Office now know how to consistently enter data into The Raiser’s Edge, exactly what information is required, and how information should be recorded.
  • Data quality has increased considerably because everyone is now following departmental guidelines, which allows the University to keep in touch with a greater number of alumni.
  • The University has saved a considerable amount of money over other less consolidated approaches to training.
  • Staff have a new found confidence in The Raiser’s Edge and no longer feel daunted by the advanced features.

Serving the non-profit, charitable giving, and education communities for more than 35 years, Blackbaud (NASDAQ:BLKB) combines technology solutions and expertise to help organisations achieve their missions. Blackbaud works in over 60 countries to support more than 35,000 customers, including non-profits, schools and higher education institutions, healthcare organisations, foundations, and other charitable giving entities, and corporations.

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