Section Navigation

 

Queen’s University Belfast

Uses Blackbaud Learn® More to Get the Best From The Raiser’s Edge®

Queen’s University Belfast is a member of the Russell Group of 24 leading UK research-intensive universities, providing world-class education underpinned by world-class research.  Founded as Queen’s College in 1845, it became a university in its own right in 1908.  Today, it is an international centre of research and education rooted at the heart of Northern Ireland.

Challenge

  • As the number of staff in the Development Office at Queen’s University Belfast grew, there were many who hadn’t undertaken formal training on The Raiser’s Edge.
  • There were varying degrees of experience amongst the staff, and it wasn’t long before everyone was using the system in a slightly different way.
  • This caused a lack of consistency in data entry, and it was felt that the University could be getting so much more from The Raiser’s Edge if staff were using it in a consistent manner.

Solution

  • The University found that the most cost-effective and suitable solution was to invest in Blackbaud’s Learn More training subscription.
  • It meant that all staff could attend remote training courses and fit them in around other commitments.
  • There was also the ability to add in other more complex courses to cater for the needs of the more advanced users.

Results

  • All staff in the Development Office now know how to consistently enter data into The Raiser’s Edge, exactly what information is required, and how information should be recorded.
  • Data quality has increased considerably because everyone is now following departmental guidelines, which allows the University to keep in touch with a greater number of alumni.
  • The University has saved a considerable amount of money over other less consolidated approaches to training.
  • Staff have a new found confidence in The Raiser’s Edge and no longer feel daunted by the advanced features.
 
 

Serving the non-profit, charitable giving, and education communities for more than 35 years, Blackbaud (NASDAQ:BLKB) combines technology solutions and expertise to help organisations achieve their missions. Blackbaud works in over 60 countries to support more than 35,000 customers, including non-profits, schools and higher education institutions, healthcare organisations, foundations, and other charitable giving entities, and corporations.

Privacy Policy Privacy Shield Notice Modern Slavery Act Terms of Use Acceptable Use Policy Sitemap
© 2017 Blackbaud, Inc. All Rights Reserved

 

 

 

Click

This site uses cookies to improve your browsing experience and to make this website better.

Use of this site confirms your acceptance of these cookies.

To find out more about how we use cookies please see our privacy policy.