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East Anglia’s Children’s Hospices

Solves Data Import Problems Using ImportOmatic™

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.  To deliver vital services such as day care, overnight breaks, symptom management, family support and many activities and therapies, EACH has to raise more than £5 million every year.


  • With the recent increase in popularity of online giving sites, EACH became inundated with spreadsheets containing donor information.
  • The only way to transfer this data into The Raiser’s Edge® was to manually enter it, which was a very long and laborious process.


  • EACH came across ImportOmatic at a Blackbaud Conference, and straight away saw the benefits in terms of ease-of-use, simplicity and flexibility.
  • The Charity is now using ImportOmatic to import all data from sources such as external online giving sites, standing orders and its own website.


  • Since implementing ImportOmatic, EACH is saving a massive amount of time and effort, saving between eight and eleven hours a week on data import alone.
  • Data accuracy has also improved because ImportOmatic automatically searches for matches, therefore avoiding duplicate data.
  • All information in The Raiser’s Edge is completely up-to-date, rather than there being up to a month’s delay between information being received and it being entered into the system.

Serving the non-profit, charitable giving, and education communities for more than 35 years, Blackbaud (NASDAQ:BLKB) combines technology solutions and expertise to help organisations achieve their missions. Blackbaud works in over 60 countries to support more than 35,000 customers, including non-profits, schools and higher education institutions, healthcare organisations, foundations, and other charitable giving entities, and corporations.

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