Blackbaud CRM, Fundraising & Donor Management Software: Support Overview

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Support

We have created numerous self-help resources to help you make the most of your Blackbaud software and resolve any issues you may encounter.
They are login-restricted because they are important maintenance benefits.

We encourage every Blackbaud software user to read our Customer Support Guide (PDF 94K) for information about our resources, service level goals and scope of support.

Alerts Login restricted
Review software release announcements, issue updates and service interruption notifications. Click here to view our seasonal opening hours.

Case Central
Manage your support cases online. You can add notes to existing cases, review cases for your organisation, and create new cases.

Downloads Login restricted
Download software updates and cumulative patches.

FAQs
Find answers to the questions clients most frequently ask about our software.

Forums
Discuss procedures and share best practices with other software users.

Knowledge Base
Find answers to your how-to questions and troubleshoot software issues. Knowledge Base contains every question software users ask us and is one of the main tools our analysts use.

Support Newsletters Login restricted
Ensure you are subscribed to your product's newsletter and review recent issues.

System Recommendations
Review the minimum hardware requirements before making any purchase decisions.

User Guides
Download the most recent user guides.

Support Contact details:

Support Hotlines are available 9am - 5:30 Mon - Thursday and 9:30am - 5:30pm Friday.

RE Support
Tel: 0845 658 8500
email:
support@blackbaud.co.uk

BBNC Support
Tel: 0845 658 8585
email:
bbncsupport@blackbaud.co.uk

PE Support
Tel: 0845 658 8580
email:
ticketing.support@blackbaud.co.uk

For PE support Out of Hours support is available until 9pm 7 days a week on 07017 403 281

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Over 20,000 organizations, from schools and churches to hospitals and charities, have relied on Blackbaud software and consulting services to improve fund accounting, charitable fundraising, online fundraising, prospect research, donor management, education administration and complete non profit marketing solutions. Blackbaud offers the best non profit software solutions including donor management software, church accounting software, enterprise CRM, online fundraising, volunteer management, and much more. Our sole focus and expertise is partnering with non profits to provide fundraising technology, CRM charity management, and marketing services these organizations need to make a difference in their local communities and across the world.