We have created numerous self-help resources to help you make the most of your Blackbaud software and resolve any issues you may encounter. They are login-restricted because they are important
maintenance benefits.
We encourage every Blackbaud software user to read our
Customer Support Guide (PDF 94K) for information about our resources, service level goals, and scope of support.
Latest News 
Review software release announcements, issue updates, and service interruption notifications. Click
here to view our seasonal opening hours.
Knowledge Base Find answers to your how-to questions and troubleshoot software issues. Knowledge Base contains every question software users ask us and is one of the main tools our analysts use.
FAQs Find answers to the questions clients most frequently ask about our software.
Case Central Manage your support cases online. You can add notes to existing cases, review cases for your organisation, and create new cases.
Downloads
Download software updates and cumulative patches.
Forums
Discuss procedures and share best practices with other software users.
Support Newsletters
Ensure you are subscribed to your product's newsletter and review recent issues.
User Guides Download the most recent user guides.
System RecommendationsReview the minimum hardware requirements before making any purchase decisions.
Blackbaud User Group QuestionnaireFind out how you can change the shape, structure and output of Blackbaud User Groups.
