Welcome to the Blackbaud community! We've put together the following information to help you get started with our solutions and support. If you have any questions, contact us.
Customer Guide Review the Customer Guide (PDF) for detailed information about Blackbaud, including:
Create a case for assistance from our support teams.
Training We encourage all software users to participate in training so you can make the most of the software. Our curriculum and instructors are second-to-none when it comes to Blackbaud product knowledge and nonprofit expertise.
Subscriptions Automatically be notified of important product and Support information by subscribing to Knowledgebase alerts, blogs, and release announcements. Subscriptions are sent to the email address in your Blackbaud.co.uk profile, so please ensure your contact information is up-to-date.
Knowledgebase Alerts: To keep informed about important software and Support news that may affect your organization, subscribe to all alerts for your products:
BlackbaudKnowHow.com Blogs: Our support blogs include the latest software information, tips for using your software effectively, and announcements about upcoming events. To keep up with new content, subscribe by email or to the RSS feeds for the blogs that pertain to your software.
Release Announcements: To be notified when we release updates or patches, subscribe to your products' release announcements. You can also download the latest version by selecting Downloads from the Support menu. Note: If we host your software, we'll notify you before installing updates on our server--you don't need to subscribe to the release announcement.
Twitter and Facebook We encourage you to follow us on Twitter at @bbsupport. We use Twitter to promote blog posts, share news, and keep you informed about support resources. If you ask us a product question on Twitter, we may not be able to answer it in 140 characters or less, but we'll direct you to helpful resources or let you know if it's better to create a case online.
Take a look at our Twitter Guide for more information, including a list of our Blackbaud hashtags. You can also get exclusive content and interact with us right from Facebook. We hope to see you there!
Over 20,000 organizations, from schools and churches to hospitals and
charities, have relied on Blackbaud software and consulting services
to improve fund accounting, charitable fundraising, online fundraising,
prospect research, donor management, CRM charity management, CMS, education
administration and complete non profit marketing solutions. Our sole
focus and expertise is partnering with non profits to provide fundraising
technology and e-marketing services these organizations need to make
a difference in their local communities and across the world.
Non
Profit Website Design: Successful non profit web design involves more
than simple images and words. With millions of web designers in the market,
picking a design team exclusively for nonprofits is a substantial task.
Blackbaud's team of professional
nonprofit web site designers can help you solve that complex problem.
Check out our web
design portfolio for nonprofits to get a glimpse of our experience and
expertise.
Nonprofit
eMarketing: Blackbaud offers the most eMarketing solutions for your nonprofit
organization. We specialize in online marketing tools to effectively increase
online exposure for your organizations. Communicate your mission and engage
your supporters with our eMarketing tools including CMS
for nonprofits, Social
media marketing for nonprofits and much more.
Online
Fundraising: Gain more supporters and raise more money online with Blackbaud's
web-based fundraising tools. NetSolutions, our online
fundraising software makes accepting online donations a breeze. Nonprofits
worldwide are using Blackbaud's
fundraising management tools to improve their donor management practice
and ability to raise funds.
Non
Profit CMS: Blackbaud offers several
nonprofit content management systems specifically designed for nonprofits.
Whether you’re a school or university trying to connect with alumni
or a local charity trying to help the homeless in your community, a nonprofit
content management system like
NetCommunity,
Sphere eMarketing or Online
Campus Community can help separate you from the rest and grow the impact
of your group’s activities.
