Instructor-led Training

We’ll say it again…we’re dedicated to making sure your training experience is everything you expect it to be and more. Our curriculum and instructors are second-to-none when it comes to Blackbaud product knowledge and not-for-profit expertise and we make both very accessible to you through instructor-led training. You can interact with our instructors via interactive online classes, classroom training, sessions on strategy and best practices and personalised custom trainings. No one else offers you more options for instructor-led training from experienced trainers. As soon as you complete a class, you’ll be ready to put new skills to work!

Instructor–led curriculum offers unique opportunities to:

• Exchange ideas and network with other Blackbaud software users – You’ll learn alongside peers and hear how others are using their Blackbaud products
• Leverage a user-friendly training format – Our courseware is filled with examples and designed with hands-on lab exercises so you can practice as you learn
• Access interactive online training technology and quality training facilities – Benefit from our two dedicated training centres and the latest in online training tools.

During all of our classes, we provide opportunities for you to exchange ideas and gain insight from your peers, many of whom face similar challenges, while you learn from experienced Blackbaud trainers. By the end of each class, you’ll have seen and practiced skills that you can implement the same day to enhance your productivity.

Instructor-Led Online Classroom

Simply put, online classroom training is the classic classroom environment with a trainer just delivered online! You can attend classes online that are instructor-led and use the latest interactive technologies. Our online classes offer all the benefits of traditional classroom training, but with greater flexibility — you’ll have more curriculum to chose from and you can save time and money by staying at your own desk.

After logging into the training, you’ll see a list of participants and a class agenda. The instructor will lead you through a series of slides and will use other tools such as whiteboards, surveys and web safaris to instruct you on the selected topic. To participate, all you need is a web browser, a phone and a few hours to get information you can put to use immediately! Classes generally last two to six hours and cover a range of topics, including module- and task-specific functionality. Unless otherwise noted, all classes are taught based on the latest release of the software and require access to our special training database to complete practice exercises.

Online training also features live application sharing. This means instructors can launch a programme such as The Raiser's Edge on their computers while you view the programme at your location. The instructor can also turn control of the application over to class participants and also allow you to share your live Raiser’s Edge session with the online class! This allows you to use a programme during the class, even if it is not installed on your computer!

Classroom Training

Join us at one of our training facilities in either London or Glasgow. You’ll benefit from large screen computer projection equipment that allows everyone to view step-by-step demonstrations of software features while you use a computer workstation for hands-on training.

Our classroom training offers a full-day agenda. Classes run 10:00 a.m. to 4:30 p.m. with a one-hour break for you to get lunch or attend to business. The dress code is casual.
 
Directions for the London classroom
Directions for the Glasgow classroom

Personalised Training

Got a need for one-on-one training that’s tailored to your needs or the needs of your staff? We’ll come to you! We can deliver custom online training for an individual, or we can build a curriculum for your entire staff and train them at your location. It’s a cost-effective way to train several users at once and we’re also happy working with you to understand your data in order to help deliver training on an ongoing basis.

We can also build custom training material based on your specific processes and conduct training needs analyses using our IITT-certified instructors.

Personalised Training is offered for The Patron Edge, The Raiser’s Edge and Blackbaud NetCommunity users.

» Learn more