Your decision to purchase Blackbaud software and services demonstrates your commitment to protecting the future of your organisation. Protect your investment by participating in one of our custom Blackbaud Advantage Maintenance programmes.
The Blackbaud Advantage is more than just telephone support. It’s a total package providing ongoing customer support at a level that’s just right for your organisation — including continued training for your staff and the peace of mind knowing that you’re getting the most out of your software investment.
The Blackbaud Advantage gives you unlimited, around-the-clock access to our extensive Knowledgebase of “how-to” tips and solutions, keeps your staff up-to-date with weekly Support newsletters, and keeps you connected with a network of peers through user groups and forums. Your Blackbaud account executive can lead you through the specific benefits of each solution and help you select the best choice for your organisation.
All of our Advantage programmes include the following key benefits:
- Fast, reliable customer support
- Around-the-clock electronic access
- Unlimited access to self-service resources
- New software releases
- Documentation
- User communities
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