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Box office management involves so much more than just selling tickets — it is the “front door” to your organisation and it is critical in setting that positive first impression. And because you depend on ticket and subscription sales to raise revenue, it is important to get the box office process and details right.
Busy box offices must use every resource as effectively and efficiently as possible. From managing general admission subscriptions to groups, on-sales and exchanges, managers and staff need the ability to track, process and analyse all types of information. The sales associate who manages hundreds of transactions each day must also have the information they need at hand to treat each patron as a unique, valued customer.
The Patron Edge gives box office professionals fast access to the critical information they need, allowing them to:
- Swiftly process hundreds of tickets without error, clearing any line waiting for your show or event
- Tailor the sales flow to meet business needs — the technology supports and improves processes rather than changing them
- Eliminate unnecessary set-up time by maintaining user preferences
- Ensure data integrity and keep it current with user-based security and easy customer data capture screens
- Personalise customer interactions with data stored in The Patron Edge
- Instantly access customer information at any time — from looking up preferred seating to researching if a patron is a member or a major donor
- Save time when designing layouts for halls, theatres, classrooms, studios, and more
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