For detailed information and instructions about how to use our Web site, refer to the appropriate section(s) below. For specific questions, please contact us.

Login  My Profile  Subscriptions  Add New User  Privacy Policy

Select Region  Case Central  FTP  Forums  Knowledgebase

Note: Our Web site requires Active Scripting, a security browser setting.

Login: A login is required to access certain information: self-service Support resources, eLearning Library, nonprofit newsletters, and white papers. If you try to access a secure resource without logging in, you will be redirected after you successfully log in. To log in, click "Please Log In" in the orange bar at the top right of any page (except the Home Page) or click any login-required page.

• If you have forgotten your login, click "Please Log In" and then click Login Help. On Login Help, enter your first name, last name, and email address. We will email your login to you after we locate your profile in our records.
• If you do not have a login and your organisation does not have Blackbaud software, we welcome you to create an account. With your account, you can quickly access nonprofit resources such as newsletters, white papers, demos, and online seminars. Any information you provide will be used by Blackbaud only and will not be shared.
• If you do not have a login and your organisation has Blackbaud software, ask your primary contact to add you to our records. Note: You will not be able to access Support resources if you create a new account on our Web site.  Your organisation's primary Blackbaud contact must add you as a software user in order for you to have access to Support resources.

My Profile 
Make changes to your information in our records by visiting My Profile.

• We recommend you change your user name and password for security. If you are a client, your FTP folder is associated with your Web site login.
• If you do not click Log Out, you will not have to log in again. If you share your computer, click Log Out when you leave.
• Your organisation will display as "Default Organization" in the Address section of your profile. If you are associated with more than one client organisation, use Case Central, Downloads, and Forums on behalf of each by selecting it in the "Default Organization" field and clicking Submit.

Subscriptions 
We are pleased to provide a variety of information to our clients and the nonprofit community in the form of weekly, monthly, and quarterly newsletters.

• Visit Edit Subscriptions to subscribe or unsubscribe. Mark the checkbox next to each publication to subscribe, or unmark the checkbox to unsubscribe, and click Submit.
• We recommend you subscribe to the html version rather than the text version of our newsletters; most email programs support html. The html version has colors and graphics and looks like a Web page; the text version looks like a plain, typewritten page.

Add New User
Primary contacts at organisations with Blackbaud software can add software users to our records and create logins for them to give them access to self-service Support resources.  Primary contacts can access this restricted area by visiting My Profile, selecting Add New User, and following these steps:

1. Search our records for the user. We strive to maintain accurate, unique records for each individual. If the user is or was associated with another nonprofit organisation, click Select next to his or her name.
2. If you do not find the user in our records, click Add New User above the empty search results and fill out the form.
3. The new user will automatically receive an email notification.

Privacy Policy: We are committed to protecting your privacy. You can browse most of our Web site without giving us any information about yourself, but sometimes we do need information to provide services you request.

Select Region: Use Select Region at the top right of any Web page to select your preferred Web site region, Americas or Europe. The region you select displays to indicate which region’s information you are viewing. You can also set this preference in your profile. Using Select Region overrides your profile preferences until you select another region or exit the Web site.



Case Central 
Case Central is an online interface with Customer Support's case management database. There is a 30-minute time limit for creating a new case. If you have questions, review Case Central Help.

FTP 
Use FTP to transfer data to and from Blackbaud. FTP is compatible only with Microsoft Internet Explorer 5.5 and 6.0. For more information, refer to FTP Help.

Forums 
Connect with other clients and share ideas on our forums. The forums you can access depend on the products your organisation has. Select from numerous email preferences to easily stay up-to-date on forum topics that interest you.

Knowledgebase 
Knowledgebase contains every question software users ask us and is one of the main tools we use to assist our clients.

Knowledgebase has a natural-language search engine. For best results, phrase your question or problem exactly as you would if you were speaking to an analyst. Begin your how-to questions with the words "How to," or enter the exact text of error messages.

The product you select factors heavily in the search results, so make sure you select the correct product. Please note that solutions pertaining to other products may also be included in the search results. When using Knowledgebase, click Knowledgebase Help in the left navigation for more information.