New Technologies

The Raiser’s Edge, Internet and Arts & Cultural tracks provide a great platform for us to show case the latest developments in Blackbaud technology – presenters will feature the latest software versions and benefits in user experience. In some cases presenters will provide a deeper look into the applications and what specific advantages you can gain from them.

These sessions will be placed across the programme and we’ll feature the detail of these presentations in this section as they are released – needless to say you can look out for some exciting announcements. Where appropriate New Technologies will also have some devoted sessions and will include the latest developments Blackbaud has to offer in the field of CRM and Enterprise.

See the New Technologies Track on the session grid for timing and location.

CRM Design Workshop – a look into the future! - Ryan Frere
This highly insightful series of three interactive workshops will illustrate the very latest in Blackbaud CRM development.

Ryan Frere, Product Manager UK, will present end-to-end processes which utilise some of the latest features as he highlights the most recent designs and applications for; the User Interface, Mobile applications and Business Processes (each is a separate workshop). The sessions promise to give insight as to how technology enables smart CRM!

But that’s only part of the session – the workshop also aims to encourage feedback from the floor. Do you like what you see? What is missing? Where can we improve? This workshop is unlike any other we have hosted at conference, and participants can have a direct impact on new technology development from Blackbaud. Many of you are already aware of the Infinity platform and this is where it begins to become a reality.

Customisations: To Infinity and Beyond - Fabio Di Fiore
The Infinity platform acts as the basis for all Blackbaud Next generation products, and allows for greater customisation options than ever before.  This session will introduce the technology behind the Infinity platform, and demonstrate some of the powerful customisation options available to end users. We will also discuss potential customisations used for improving user interfaces, and integration with 3rd parties.

Applying an ‘Enterprise wide’ approach to achieve better service delivery - Simon Collins, British Heart Foundation
Simon Collins, OneCRM Project Manager for the British Heart Foundation, has spent three years leading a significant project to bring together a variety of over 50 CRM and contact management systems.

This has required an organisational wide buy-in to the strategy and alignment across all fundraising and marketing functions throughout the business. The result has meant consistency of business processes that has assisted in the core objectives of the organisation including; putting the customer first, raising money, maintaining donor relations and increasing stewardship.

Simon explains the key challenges faced during the project rollout and how the business has driven the change necessary to realise the business opportunity.

Deep Dive into BBNC - Robert McAllen (Internet Track, Monday 12.10)
Robert McAllen, Blackbaud’s Manager of Interactive Products will guide you through the features and functions of Blackbaud NetCommunity which you might not have heard of or used.  How can you get the most out of the system and what are we planning for the future of the software.  If you want to talk about ROI, content optimisation or how you get the most out of social media (plus much more) then this is the session for you.  Robert will talk about real world examples plus explain what’s in the future...

The Patron Edge 4: Now and the Future - A roadmap (Arts & Culture Track, Tuesday from 14.00)
Join Kieran Healey, Blackbaud Arts and Culture solutions manager in this two-part session as he unveils the new system and to hear the future plans and direction for The Patron Edge and The Patron Edge Online.